Wear Stories
in Gold & Silver

Gunugu offers silver jewellery, customized jewellery, and related accessories. These Terms and Conditions apply to all purchases, website use, and interactions with the brand.

All Gunugu products are crafted from high-quality silver or silver alloys as specified in product descriptions. Slight variations in colour, texture, or finish may occur due to handcrafted techniques. Product images are for illustration only and may differ from the final item.

All prices are in the currency specified at checkout. Prices are fixed — no negotiations, discounts, bargaining, or price matching will be entertained. Prices may change without prior notice. Discounts, offers, and promotions are subject to brand discretion.

Placing an order constitutes an offer to purchase. Orders are confirmed upon successful payment. We reserve the right to refuse or cancel any order due to stock availability, suspected fraud, or payment issues.

All customized pieces are handcrafted per the approved specification. The customer is responsible for reviewing all details — names, measurements, and designs — before approval. Full payment (100%) is required upfront; no processing begins without it. Production begins only after both full payment and design approval are received.

Once a design is approved and production has begun, no changes, redesigns, or alterations will be accepted. Please check all names, measurements, and design elements carefully before confirming. Changes requested after design confirmation will incur additional charges.

Customized orders take 25–60 days from the date of full payment and design approval. Timelines may extend due to kaarigar unavailability, festive seasons, material delays, or other unforeseen circumstances. We cannot promise or guarantee a specific delivery date.

Gunugu ships to available service regions as listed on our platform. Delivery timelines are estimates and can vary due to external factors. Shipping delays caused by courier partners or unforeseen circumstances are not the responsibility of Gunugu. Customized orders ship after manufacturing is complete.

All sales are final. We do not accept returns or provide refunds under any circumstances. Customized and personalized jewellery is strictly non-returnable and non-refundable. Exchanges are available only for products specifically marked as exchange eligible. Eligible items must be unused, undamaged, and returned in original packaging in compliance with our Exchange Policy. We do not accept exchanges for silver jewellery.

All products purchased are final sales. No cancellation requests will be accepted once an order is confirmed and full payment is received. Custom orders cannot be cancelled after design approval and production have started. No refund will be issued for cancelled custom orders.

Minor variations in finish, texture, polishing, engraving, or stone setting are natural characteristics of handcrafted jewellery and are not considered defects. Product images are for reference only and may not perfectly match the final item.

Please record a clear, continuous, unedited unboxing video upon receiving your order. Claims for damaged, incorrect, or missing items require this video as proof; claims without an unboxing video will not be accepted.

The customer is responsible for providing accurate details during the order process. Errors arising from incorrect information are not Gunugu's responsibility. After purchase or delivery, responsibility for care, handling, and maintenance rests with the customer. Gunugu is not liable for damage, breakage, loss, misuse, accidents, or normal wear and tear.

Gold plating consists of a thin layer of gold that is not permanent and will naturally fade over time. Longevity depends on individual usage and exposure to moisture, sweat, perfumes, and chemicals. Gunugu is not responsible for plating fade, as this is a normal characteristic of gold-plated jewellery.

To extend the life of your plating:
– Avoid contact with moisturizers, perfumes, deodorants, cosmetics, water, and hot water.
– Remove before bathing, swimming, exercising, or sleeping.
– Store items separately; clean gently with a soft, dry cloth after each use.

Silver jewellery may naturally tarnish or lose polish over time due to exposure to air, moisture, perfumes, or chemicals. To maintain appearance:
– Store pieces in airtight pouches.
– Avoid contact with water, perfumes, or harsh chemicals.
– Clean gently with a soft, dry cloth.

Gunugu does not provide a warranty on its products, including silver or gold-plated items. All purchases are made at the customer's discretion and no guarantees are offered regarding durability, longevity, or product performance. Gold plating/finish is not guaranteed. Re-plating services are available at our stores at applicable service charges.

All designs, branding, images, and content associated with Gunugu are the intellectual property of the brand. Unauthorized reproduction or distribution is prohibited.

Gunugu is not liable for indirect, incidental, or consequential damages arising from the use of its products or website. Maximum liability is limited to the purchase value of the product in question.

Gunugu may update these Terms and Conditions periodically. Continued use of our services constitutes acceptance of the updated terms.

For questions or support, please contact us through the following official channels:
– Phone: 9100422171
– Email: gunuguofficial@gmail.com
– Address: Kukatpally, Hyderabad

By visiting, using, or placing an order with Gunugu, you agree to these Terms and Conditions. Placing an order confirms that you have read, understood, and agreed to all terms above.

We collect the following information when you interact with Gunugu:
– Full name, mobile number, and email address
– Billing and shipping address
– Purchase history
– Payment details (processed via secure providers)
– Any additional information you voluntarily provide
– App doesn't collect any data

Your information is used to:
– Process and fulfil your orders
– Arrange delivery of your purchases
– Communicate order updates and notifications
– Process exchanges and repairs
– Improve our products and services
– Comply with legal obligations
– Send marketing communications (you may opt out at any time)

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

Your information is shared only with:
– Courier and logistics partners for delivery purposes
– Secure payment providers for payment processing
– Government or legal authorities when required by law

Your personal data is never sold, rented, or traded to third parties.

All payments are processed through trusted and secure payment gateways. Gunugu does not store your card details, UPI credentials, or net banking information.

Our website may use cookies to improve your browsing experience. You may disable cookies through your browser settings, though this may affect some website functionality.

With your consent, we may send promotional updates via SMS, email, WhatsApp, and social media. You may opt out of marketing communications at any time by contacting us through our official support channels.

You have the right to access, correct, update, or delete your personal information. Please note that certain records may be retained as required by law for legal, tax, accounting, or fraud prevention purposes.

Our website may contain links to third-party platforms. Gunugu is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services you visit.

Gunugu reserves the right to modify this Privacy Policy at any time. Updates take effect immediately upon publication. We encourage you to review this policy periodically to stay informed of any changes.

For privacy-related queries, please reach out to us through our official customer support channels:
– Phone: 9100422171
– Email: gunuguofficial@gmail.com
– Address: Kukatpally, Hyderabad

By visiting, using, or placing an order with Gunugu, you agree to the terms of this Privacy Policy.